What is the Wundershine system?
The Wundershine system consists of smart picture frames, a mobile app and cardboard storage boxes. It is a complete solution for curating, showcasing and keeping your favorite pictures and art.
What are the benefits of the Wundershine system?
The system makes it extremely easy to frame new pictures regularly. No need to take frames of the wall and mess around with rulers, calculators, paper cutters, metal clips, etc.
Great photos finally get their moment in the sun. They will no longer be shared once and then lost between thousands of flat pictures, screenshots and blurry selfies on different devices and forgotten online services.
The standardized system will make prints fit perfectly. All it takes is loading a sheet at the top of the frame and the advanced mechatronics system will make sure that the photo is printed (in the case of the Makerframe), and transported automatically to the exact correct position behind the passe-partout (mount).
When you are out and about, and you take a great digital photo, or one is shared with you, and you feel that it deserves to be featured on your wall at home, it will no longer stay a fading intention. All you need to do at that time is add it to your Wundershine queue with a few taps on the app and it will be available later when you are ready to frame.
With a Wundershine system, you can keep your wall décor fresh like a feed. Imagine walking around your home (re) framing new pictures in seconds, having fun experimenting, reliving moments, creating a special gallery for your dinner guests or showing off the masterpiece that you made with the latest creative app.
While curating your Wundershine queue and framing different pictures over time, you automatically create a valuable, tangible archive with just your favorite images. Even when something unfortunate happens to your prints, you can revert to your full image queue history that is saved as a backup in the Wundershine system by default.
What is wrong with alternative solutions?
A recent market survey revealed that people have an average of 6.3 items waiting to be framed. The need for picture framing is universal, but it can be frustrating and complicated. Most people frame much less than they would want.
Framing a new picture in a traditional picture frame is a lot of work, especially with larger frames with passe-partout (mount). You need to plan a size for the print, the passe-partout and the frame, then you need to get a print and start removing metal clips, calculating, measuring, cutting, taping, avoiding mistakes, etc..
If you use a home printer to get the print, we all know that it is always a pain to get the settings right with margins, quality, alignment, etc. Printer ink is messy and expensive, and in the end there is always one color that is running out.
Bottom line: it takes ages.
It is of course possible to order a complete professionally framed picture from a digital file, but that is costly, and it will be very difficult to use the frame for a new picture later.
What about digital picture frames?
Surely they can show fresh pictures easily, but the LCD displays are usually small or very expensive and they scream for attention too much. Most of them are made from plastic and they suck power just to show an image. Worst of all, they need a power cord. This sticks out like a sore thumb if you hang it on a wall, completely destroying its value as a decorative item.
How do I install the system?
The frames can be hung on the wall using the metal wire on the back of the frames. There is no power cord to worry about. The setup procedure for the wireless networking of the makerframe will be simple and is work in progress.
Can I use the Wundershine system without a smartphone?
Yes, but this is probably not optimal at launch time. Minimally, it will be possible to log in via your desktop and upload pictures to your Wundershine queue. We will upgrade the web app in the future so that it will also allow users to order prints online or edit the queue in various ways.
Is the design of the system final?
No. In all likelihood there will be changes. We do expect them to be minor though.
Can I manage a system for someone else?
Yes, this is possible. You can for example give a frame to a family member as a present and curate a separate queue for this user with fresh family pictures. The Wundershine app will allow for logging in with multiple accounts including alternative shipping addresses for blank sheets and online prints.
For the Makerframe, we are working on remote print initiation. This means for example, that you can tell your mother over the phone to load a blank sheet in her Makerframe, and when she does, a new photo of her grandchildren is framed automatically.
How big are the frames?
The Makerframe and Reframe have the exact same size. The graphic below shows the measurements in millimeter.
Do I ever need to take a Wundershine frame of the wall?
No. Never. Not for (re)framing and not for charging the battery.
Do the frames have a power cord?
What is the battery life of the frames?
A battery charge of a Makerframe can power around 50 prints. This means around 2 years with an average of 2 prints per month. The Reframe can reframe around 200 times before the battery needs to be recharged.
What is the difference between the Makerframe and the Reframe?
The Reframe has the same size, materials and automatic transport mechanism as the Makerframe, but no printing or networking.
Can I build a system with only Reframes?
Yes. You will be missing the Makerframe's ability to print instantly, but you do have all the benefits of the app with image queue, the practical storage system and the automated mechanism for (re)framing prints easily.
Can the Makerframe also reframe an existing print?
Yes. A sensor in the Makerframe will recognize a non-blank sheet and transport the picture in display position automatically, rather than initiate printing.
What is the material and finish of the frames?
The frames are made of eco-friendly oak wood and finished with whitewash or dark wood oil respectively for the white and black models.
What are the technical specifications?
Work in progress.
What wireless technology is used?
Wifi and Bluetooth hardware is built in the Makerframe. The exact networking software features and protocols are work in progress.
What is the pricing of the online prints?
The online prints (23 x 23 cm) will be €/$ 2,00. Shipping is free with orders over €/$ 20,00.
What is the pricing of the thermal color printing sheets for the Makerframe?
The thermal color printing paper is sold in packs of 10 sheets for €/$ 20,00. A three pack is €/$ 50,00.
How does thermal color printing work?
The fundamental concept is simple, yet extraordinary: Heat from the printer activates unique color-forming molecules embedded in the layers of the special paper. Color emerges from the paper itself, creating a full-color print.
The thermal color printing paper is an advanced composite material composed of multiple layers of color-forming chemistry, including cyan, yellow and magenta dye crystals. The multiple layers are coated as a thin "stack" onto a base layer. A polymer coating protects the layers from moisture, UV exposure, and fading. All the layers combined is less than the thickness of a human hair. The paper looks like regular white photo paper until heat activates the layers to create color.
What is the size of the prints?
The printed sheets are 23 x 23 cm with a 5 mm white margin around the picture.
How do I order prints or blank sheets automatically?
This can be managed in the app. Go to Account > Settings > Automatic ordering. Automatic orders always need to get a final user approval via a push notification on the Smartphone.
Can I use photos with different aspect ratios (e.g. portrait, landscape)?
Yes. You can keep full portrait or landscape images, and / or use the intuitive pinch zoom tools in the app for cropping and resizing. Easy templates are available for (grid) collages. The Wundershine frames are square and system prints will always be square sheets with a white border, fitting all Wundershine frames perfectly.
When will the app be released?
The iOS and Android apps will both be released in 2017, ahead of the first shipment of frames. This will allow Pre-order customers to start building a queue even before they receive their frame(s)!
When does the E-Print store open?
The store will be open with free content when the app is released. The premium content will be available late 2017.
What smartphone platforms does Wundershine support? Can I use a web app?
Wundershine supports Android and iOS. At launch the web app will allow users to add images to their queue.
Who can see the pictures in my queue?
Only you can see the images in your queue. The Wundershine cloud can be kept very secure as it does not need to support digital sharing with other users. We are working with external parties to constantly test and enhance security infrastructure to ensure it is impervious to external attackers.
What is the minimum size for images?
The minimum size is 612 x 612 pixels or 612 pixels for the shortest side of the image, for example 612 x 816 pixels.
What is the maximum size for images?
The maximum file size is 5MB per image.
What types of images can I add to my queue?
JPEG, PNG, GIF.
How do I add images from third party apps to my queue?
On Android, with popular apps (e.g. Instagram, Facebook, Gmail, and more), the quickest route is using the "share" function in the third party app and selecting "Add to Wundershine queue". This will directly add the picture in full resolution without the need to save/have the image file on the device first.
iOS8 offers a similar functionality. When your Apple device runs iOS 6 or 7, you will first need to save the image from the third party app to your device (camera roll) and then add it to your queue using the Wundershine app.
From within the Wundershine app you can access all image folders on your device, as well as your photos on Instagram, Facebook and Flickr.
Shipping and Ordering
What countries do you ship to?
At this point, we ship to US, Canada, EU (all 28 countries), Norway, Switzerland, Australia, New Zealand, China, Taiwan, Singapore, Hong Kong, Vietnam, Indonesia, Thailand, Brazil, Argentina, Chile, Peru & Mexico.
When will the products ship?
Why aren't you collecting my shipping information when I order?
We want to make sure we’re shipping to the right place. To avoid mistakes, we’ll ask you for an address closer to the shipping date.
When will you charge me for my order? Is shipping and taxes included?
We’ll charge you when we’re ready to start shipping. Taxes are included, shipping cost is calculated by weight and destination.
Why aren't you charging me immediately for my pre-order?
Like anyone who’s followed a consumer product campaign knows, things change and delays happen. Not charging until we’re ready to ship makes our life harder, but it makes us be on our best behavior.
Can I cancel my pre-order?
You can cancel your preorder at any time before we ship, free of cost. In case you’re not happy with something, contact us at email@example.com and we’ll try to work it out.
Why aren't you on Kickstarter?
Because Kickstarter is not a store. We want you to retain all your rights as a consumer, and we don’t think it would be appropriate to charge you for your system before we’re ready to send it out.
I would like to resell Wundershine products.
Please contact us at firstname.lastname@example.org.
I would like to distribute art via the Wundershine E-Print store
Please contact us at email@example.com.
Is Wundershine hiring?
We are always on a lookout for talented people to join our team. If you think your background and goals are aligned with ours drop us a message at firstname.lastname@example.org.
How can I help?
Preorder a system! Every product ordered puts us a step closer to success.
How can I submit a feature or product request?
I still have another question..